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RETURNS POLICY

At HAPPŸLAMP, we want you to feel completely satisfied with your purchase. Our 60-day return and hassle-free policy ensures you can shop with confidence. However, we understand that sometimes you change your mind. Please read the details of our policy carefully.

RETURNS POLICY

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In addition to the rights granted by applicable statute (including the Australian Consumer Law), if you’re not completely satisfied with your purchase, you can return it within 60 days from the date of purchase, even if the product has been used. To qualify for a change of mind return:

  • The product must be in good working condition and free from significant damage or misuse.

  • All original accessories and packaging (if applicable) should be included.

  • Proof of purchase (e.g., receipt, order confirmation) is required.

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We will not refund products after 60 days unless authorised prior. 

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For eligible returns, you can choose one of the following options:

Refund: The refund will be processed to your original payment method.

Exchange: Swap your product for another HAPPYLAMP item of equal value.

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Return Shipping Costs

For Change of Mind Returns: Items posted are at the customer’s cost and risk. We will not refund customers for any products that we do not receive, or that we receive which are broken or damaged. We recommend using registered post to ensure goods are received.

Faulty or Damaged Items: If the product is faulty or damaged upon arrival, we will cover the return shipping costs. Please contact our customer service team to arrange this.

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How to Make a Return

  1. Contact Us: Email our customer service team at happy@happylamp.com.au for our returns address, including your order details and reason for return.

  2. Receive Instructions: Our team will provide you with a return authorization and instructions on how to send your product back.

  3. Ship Your Return: Ensure the product is securely packaged to avoid damage during transit.

  4. Refund or Exchange: Once we receive and inspect the returned product, we will process your refund or exchange within 7 business days.

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Exclusions

We reserve the right to decline a return if:

  • The product shows significant signs of misuse, damage, or alterations.

  • The return request is made after the 60-day period.

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Australian Consumer Law

This policy does not exclude or replace your rights under the Australian Consumer Law. If your product is faulty, not fit for purpose, or does not match the description, you are entitled to a replacement, repair, or refund as per your rights.

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Contact Us

If you have any questions about our returns policy, please contact our friendly customer service team:

Thank you for shopping with HAPPYLAMP. We’re here to brighten your day!

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