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GET SUPPORT

  • What if I can't order online?
    We understand not everyone can or wants to order online. Please email us at happy@happylamp.com.au or contact us on our socials and we will organise a time to call you.
  • Which HAPPŸLAMP lamp should I choose?
    To be effective, a light therapy lamp must produce a minimum of 10,000 lux. HAPPŸLAMPS are a minimum of 10,000 lux so now the choice of style is up to you!
  • Are HAPPŸLAMPs UV Free?
    Yes they are UV free!
  • How often should I use my HAPPŸLAMP?
    We recommend you use your HAPPŸLAMP daily for approximately 30-60 minutes per day, during the winter months when sun is limited. It is most effective when used first thing in the morning upon waking. Ultimately, we are all different with different lifestyles, working rosters and time constraints so find what works for you!
  • How do I use my HAPPŸLAMP?
    To be effective, the light must be able to reach your eyes. We suggest sitting approximately 30-60cm away from your HAPPŸLAMP. Ideally, use your HAPPŸLAMP first thing in the morning when you wake for a minimum of 30 minutes. If this is not possible, your HAPPŸLAMP can be used throughout the day, however avoid using it later in the afternoon or evening as it may affect your sleep patterns.
  • Do I need to replace the bulb/globe in my HAPPŸLAMP?
    No, you do not need to change the bulb as a HAPPYLAMP is designed to last for up to 100,000 hours of use
  • How far away do I need to have my HAPPŸLAMP for it to be effective?
    If possible, it is best to sit at arm's length away from your HAPPYLAMP - approximately 30 to 60cm.
  • Is HAPPŸLAMP safe for children?
    Yes HAPPŸLAMP is safe for children. Ensure your child does not look directly into the lamp and build their exposure time slowly every day. If your child is experiencing any side effects, decrease exposure time or move the lamp further away. Parental supervision is recommended.
  • Can I wear glasses or contact lenses while using my HAPPŸLAMP?
    Yes you can wear glasses and contact lenses as long as they are clear and don't have tinted lenses. Light must enter through the eyes to be effective so sunglasses or tinted lenses will prevent HAPPŸLAMP from working effectively. HAPPŸLAMP will not work if you fall asleep.
  • What is Lux?
    Lux can be described as the amount of light that falls on an object. Bright sunlight can emit up to 120,000 lux, whereas an overcast day can be less than 1,000 lux, and a stormy day less than 200 lux. Office and home lights generally supply approximately 500 lux. Research shows that well being is improved by daily exposure to light of more than 2,500 lux. HAPPYLAMP gives you a choice of settings from 2000 - 12,000 lux, with 4 timer settings, ensuring you receive enough daily light for optimal health and happiness in just 30 minutes a day.
  • Is there evidence light therapy works?
    Research into light therapy for Seasonal Affective Disorder (SAD) has shown promising results, establishing it as a valuable and effective treatment. Seasonal Affective Disorder is a type of depression that typically occurs during specific seasons, most commonly in Autumn and Winter when daylight hours are shorter. Light therapy, also known as phototherapy, involves exposure to bright artificial light that mimics natural sunlight. Here are some key findings from research studies: 1. Origins of Light Therapy for SAD: Light therapy was first developed and identified as the primary treatment for Winter Seasonal Affective Disorder (SAD) (Partonen and Pandi-Perumal, 2009). This form of depression is characterized by mood disturbances and low energy levels during the darker months. 2. Effectiveness and Quick Action: ·Studies have consistently demonstrated the effectiveness of light therapy in alleviating symptoms of SAD. Research by Martiny et al. (2004) found that light therapy has a rapid onset of action, with noticeable improvements in just a few days. 3. Low Side-Effect Profile: One of the notable advantages of light therapy is its minimal side effects. Terman and Terman (1999) reported a low incidence of adverse reactions, making it a well-tolerated treatment option. 4. Expansion Beyond Seasonal Depression: Over time, the application of light therapy has extended beyond treating SAD. Terman (2007) and subsequent studies have explored its efficacy in addressing non-seasonal major depression, showcasing its versatility as a therapeutic intervention. 5. Comparison to Antidepressant Medications: Findings from various reviews, including those by the APA Committee on Research on Psychiatric Treatments (Golden et al., 2005) and a Cochrane review (Tuunainen et al., 2004), indicate that light therapy for non-seasonal depression is comparable in effectiveness to many antidepressant medications. This suggests its potential as an alternative or complementary treatment. 6. Enhanced Recovery in Combination with Antidepressants: Combining light therapy with standard antidepressant drug treatment for unipolar depression has shown positive outcomes. Studies by Benedetti et al. (2003) and Martiny et al. (2005) revealed that this combination can hasten recovery, with patients experiencing benefits early in the treatment process. In summary, research on light therapy for Seasonal Affective Disorder has demonstrated its efficacy, rapid action, and versatility in addressing not only seasonal depression but also non-seasonal major depression. Its low side-effect profile and compatibility with standard antidepressant medications make it a valuable therapeutic option for individuals affected by SAD and related conditions.
  • What is the HAPPŸLAMP warranty?
    This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date that the contract of sale is completed. The period of the Warranty is 12 months. This Warranty covers the replacement or repair of any product that has a manufacturing defect that is not the result of normal wear and tear. Exclusions: This Warranty will not apply if: (a) Repairs to a product are made or attempted by a service provider other than Happylamp (b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product. (c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure. (d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories. (e) The product is tampered with in any way. Consumer guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. How to make a claim: To claim under this Warranty or a consumer guarantee, please email happy@happylamp.com.au. You will be requested to either return the product for inspection/repair and you will need to arrange and pay for the shipping of the product to an address advised by us. We will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy that will be made available to you. Sometimes we may have to forward the product to the manufacturer or repair agent and liaise with them. Before a claim will be processed we require the sales docket receipt. We will do our best to resolve the issue in a timely manner.
  • What is the HAPPŸLAMP returns policy?
    At HAPPŸLAMP, we want you to feel completely satisfied with your purchase. Our 60-day return and hassle-free policy ensures you can shop with confidence. However, we understand that sometimes you change your mind. Please read the details of our policy carefully. RETURNS POLICY ​ In addition to the rights granted by applicable statute (including the Australian Consumer Law), if you’re not completely satisfied with your purchase, you can return it within 60 days from the date of purchase, even if the product has been used. To qualify for a change of mind return: The product must be in good working condition and free from significant damage or misuse. All original accessories and packaging (if applicable) should be included. Proof of purchase (e.g., receipt, order confirmation) is required. ​ We will not refund products after 60 days unless authorised prior. ​ For eligible returns, you can choose one of the following options: Refund: The refund will be processed to your original payment method. Exchange: Swap your product for another HAPPYLAMP item of equal value. ​ Return Shipping Costs For Change of Mind Returns: Items posted are at the customer’s cost and risk. We will not refund customers for any products that we do not receive, or that we receive which are broken or damaged. We recommend using registered post to ensure goods are received. Faulty or Damaged Items: If the product is faulty or damaged upon arrival, we will cover the return shipping costs. Please contact our customer service team to arrange this. ​ How to Make a Return Contact Us: Email our customer service team at happy@happylamp.com.au for our returns address, including your order details and reason for return. Receive Instructions: Our team will provide you with a return authorization and instructions on how to send your product back. Ship Your Return: Ensure the product is securely packaged to avoid damage during transit. Refund or Exchange: Once we receive and inspect the returned product, we will process your refund or exchange within 7 business days. ​ Exclusions We reserve the right to decline a return if: The product shows significant signs of misuse, damage, or alterations. The return request is made after the 60-day period. ​​ Australian Consumer Law This policy does not exclude or replace your rights under the Australian Consumer Law. If your product is faulty, not fit for purpose, or does not match the description, you are entitled to a replacement, repair, or refund as per your rights. ​ Contact Us If you have any questions about our returns policy, please contact our friendly customer service team: Email: happy@happylamp.com.au Messages: Facebook and Instagram @happylamp.au Thank you for shopping with HAPPYLAMP. We’re here to brighten your day!

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